Technical/Functional Skills
* Comfortable speaking with customers in an upbeat fashion.
* Excellent oral and written communication skills.
* At least 3 years of experience with cPanel/WHM & the web hosting industry.
* Have an understanding of Shared, Reseller, VPS, and Dedicated Server hosting.
* Have experience with WHMCS, Kayako and cPanel.
* Have a firm understanding of open source software such as WordPress, Drupal, Joomla!.
* Quickly able to identify the needs of potential customers and recommend the most suitable hosting solution.
* Fluent written and spoken English.