Technical/Functional Skills
* At least 2-3 years of experience with cPanel, WHM and CentOS at a root level
* Up to date cPanel CWA & CWSA-1 certification or equivalent certifications from known vendors such as RedHat, CompTIA, AWS, etc.
* Have an understanding of different hosting products such as Shared, Reseller, and VPS
* Have advanced experience with common web hosting components; CentOS, cPanel & WHM, MySQL, Firewalls
* Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
* Able to quickly and efficiently handle a variety of common web hosting related issues such as:
* Diagnosing common HTTP error codes
* DNS Zone configuration
* FTP connection
* Email client configuration
* Diagnosing PHP-based errors
* MySQL configuration
* Setting up cron-jobs and other common cPanel-based tasks.
* Have a reliable high-speed internet connection
* Comfortable speaking with customers via telephone, ticket and live chat as needed
* Fluent written and spoken English.